Cancellation policy

Every customer who is a consumer is entitled to retract his offer and return the goods in accordance with the following cancellation policy.

We hereby declare that cancellation law shall not apply to contracts pertaining to the delivery of goods which are not ready-made, nor shall it apply to products which are manufactured according to the customers express wishes or specially adapted to the personal needs of the consumer.

Cancellation policy

You are legally entitled to cancel the contract within 14 days without giving a reason.

There is a cancellation period of fourteen days from the day that you, or a third party nominated by you who is not the carrier, took the goods into your/their possession.

In the event that the contract is for several items, which you ordered together in a single transaction, and in the event that the said goods are to be delivered separately, a cancellation period of fourteen days shall apply from the day on which you, or a nominated third party who is not the carrier, took the goods into your/their possession.

To exercise your cancellation rights, you are obliged to inform us in writing of your decision to cancel this contract via letter or email to Schaller GmbH (represented by the Managing Director – Owner Dr. Lars Bünning) An der Heide 15, 92353 Postbauer-Heng, Germany, Telephone: +49 9180 910-0, E-Mail: You may use the cancellation form provided. This is not mandatory, however.

To comply with the cancellation period, it is sufficient to send written declaration of cancellation before the cancellation period has expired.

Consequences of cancellation
In the event that you cancel this contract, we are obliged to return all payments including delivery costs (excluding the additional costs which may have arisen in the event that you elected an alternative delivery type to the standard budget delivery offered by us) without delay and within fourteen days of our having received your cancellation notification.
For this return payment, we use the same form of payment which you elected during your original transaction when placing your order with us, except in the event that a different payment return arrangement has been expressly agreed; under no circumstances shall charges be made on account of this return payment.
We may refuse to make the return payment until the goods have been returned to us, or until such time as you have proved that you have already dispatched the goods for return, depending on which of the latter occurs first.

You are obliged to transfer or return the goods to us within fourteen days of having dispatched your cancellation letter/email to us; the cancellation period will not have expired if you send the goods to us within fourteen days.

You are liable for the cost of returning the goods to us.

End of cancellation policy

If you wish to cancel your contract, print out the following address and send it to back to us. Download pattern revocation form