Documents in Plane Language
General Terms and Conditions
Schaller GmbH’s General Terms and Conditions for Internet Sales via the Online Store in “plain language.” These are for informational purposes only; the legally binding version can be found at General Terms and Conditions.§ 1 Scope, Content, and Conclusion of the Contract
1. These terms describe how the sales contract between Schaller GmbH (referred to as the “Seller”) and the buyer works. The Seller acts as a business, i.e., professionally.2. Only these terms apply. Other terms proposed by the buyer apply only if the Seller expressly agrees to them in advance.
3. These terms apply to private individuals (consumers) and to companies (businesses). A consumer purchases something for personal use. A business purchases something for work or the company.
4. The contract concerns the purchase of goods sold by the Seller.
5. The customer can place an order on the seller’s website. After placing the order, the customer receives a confirmation with all the details.
6. The contract and the terms and conditions are sent to the customer via email. Customers with an account can also view their orders there later.
7. The contract is concluded in German. German law applies.
8. All prices include sales tax.
§ 2 Purchase Process and Shipping Costs
1. The customer is responsible for shipping costs. The exact costs are listed in a table on the website.2. Upon conclusion of the contract, the customer must pay immediately. Various payment options are available.
3. The customer is responsible for any costs incurred due to unclaimed cash-on-delivery shipments or returned charges.
4. The seller may withdraw from the contract if the goods are not received. The customer will be notified immediately, and any money already paid will be refunded. In this case, the seller may offer similar goods.
5. If the customer is a business, they must inspect the goods immediately upon receipt and report any defects. If they do not report the defects, the goods are deemed to be in good condition.
§ 3 Warranty and Liability
1. In the event of defects, the statutory provisions apply. No rights of consumers are restricted.2. For business customers, the warranty for new items is one year. Consumers are entitled to a two-year warranty.
3. The seller is not liable for minor defects.
§ 4 Title and Risk
1. The goods remain the property of the seller until the customer has paid in full.2. For business customers, the risk passes to the transport service upon handover. For consumers, the risk passes only upon delivery of the goods.
§ 5 Final Provisions
1. German law applies; the UN Convention on Contracts for the International Sale of Goods does not apply.2. The place of jurisdiction for disputes is the seller’s registered office.
3. If any provision is invalid, the remaining provisions remain in full force and effect.
4. The seller does not participate in dispute resolution proceedings before consumer arbitration boards.
Privacy Policy
Schaller GmbH’s privacy policy in “plain language.” This is for informational purposes only; the legal privacy notice is legally binding.General Information
Providing your personal data is voluntary. You are not required to provide it, and there are no disadvantages if you choose not to—unless otherwise specified for certain processes. Personal data refers to information that can be used to identify you directly or indirectly.Server Log Files
You can use our website without providing any personal information. However, when you visit the website, data such as the page accessed, time, IP address, and other technical details are automatically stored. This helps us improve our website and ensure it runs smoothly.
Contacting Us
When you contact us, we store your data solely to respond to your inquiry. We then delete the data unless you consent to its further use.
Data Controller and Data Protection Officer:
Schaller GmbH
An der Heide 15
92353 Postbauer-Heng
Germany
Data Protection Officer:
Dr. Bünning
Email: mail@schaller.info
Contact
When you use our contact form, we store the information you provide (name, email address, message) in order to process your inquiry. We then delete this information unless we have agreed to retain it for a longer period.
Job Applications
If you apply for a job with us via email, we will store your data for the application process. This data will be deleted after six months at the latest, unless you consent to longer storage.
Customer Account
If you create a customer account, we will store your data to make your shopping experience easier. You can revoke your consent at any time and have the account deleted.
Orders
For orders, we store only the necessary data. This data is shared, for example, with shipping companies and payment service providers. We strictly adhere to data protection laws in doing so.
Newsletter
With your consent, we will send you our newsletter. You can revoke this consent at any time. We use the service CleverReach or similar providers for this purpose, which collect anonymized usage data to improve the newsletter.
Payment Service Providers
We offer payments via PayPal, Apple Pay, credit card, third-party payment methods (e.g., Klarna, Sofort, Giropay), and similar providers. These providers store and process your data to complete the payment transaction. For certain payment methods (e.g., credit card), PayPal may perform a credit check.
Cookies
Our website uses cookies. Cookies are small text files that are stored on your computer when you visit our site. They help recognize your browser when you visit the site again.
Controlling Cookies:
- You can set your browser to accept or reject cookies.
- You can also delete cookies at any time.
You can find instructions for managing cookies in the settings of various browsers:
- Chrome
- Microsoft Edge
- Firefox
- Safari
- Etc.
Technically Necessary Cookies
We only use cookies that are necessary for the operation of the website. They ensure that our website remains user-friendly and secure (Art. 6(1)(f) GDPR).
You may object to the use of your data at any time.
Cookie Consent Manager
On our website, we use a tool from Shopware to manage your consent to cookies. This tool helps us document your consent and comply with legal requirements (Art. 6(1)(c) GDPR).
For more information, please see Shopware’s privacy policy.
Shopware Analytics
We use Shopware Analytics to help us improve our store for you. Processing takes place only with your consent (Art. 6(1)(a) GDPR). If you do not wish this, you can disable it in the cookie settings. You also have the right to know what data we hold about you.
Google Fonts
We use fonts from Google Fonts to make our website visually appealing. These are loaded from Google servers. In doing so, your IP address is transmitted. The legal basis is our legitimate interest in an appealing web design (Art. 6(1)(f) GDPR).
You can find more information about Google Fonts here in the Google Privacy Policy.
Sharing Data with Third Parties
We only share your data when necessary, for example with payment service providers or shipping companies. The legal basis for this is either the performance of a contract (Art. 6(1)(b) GDPR) or our legitimate interest in correctly fulfilling an order (Art. 6(1)(f) GDPR).
Your Rights
You have the right:
- to access your data,
- to have incorrect data corrected,
- to have your data erased,
- to restrict processing,
- to data portability,
- and to withdraw your consent.
If you wish to file a complaint, you may contact the data protection authority.
Right of Withdrawal
Schaller GmbH’s “plain language” right of withdrawal. This is for informational purposes only; the legal notice regarding the right of withdrawal is legally binding.Right of Withdrawal for Consumers
If you are a consumer, you may withdraw from the contract within 14 days. Consumers are private individuals who purchase goods for personal use and not for their profession or business.
To exercise your right of withdrawal, please notify us:
Schaller GmbH
represented by the managing director Dr. Lars Bünning
An der Heide 15
92353 Postbauer-Heng - Germany
Phone: +49 9180 910-0
Email: mail@schaller.info
Send us a clear message (e.g., by mail, email, or via the online form) stating that you wish to withdraw from the contract.
On our website, you will find:
1.) The online withdrawal form that can be filled out.
2.) The cancellation form for download (not required), for use in an email or letter.
You have the right to withdraw from this contract within 14 days without giving any reason. The period begins as soon as you or a person designated by you (not the delivery service) have received the goods.
Right of Withdrawal
Consequences of Cancellation
If you cancel the contract, we will refund all amounts received from you, excluding shipping costs.
We will use the same payment method you used, unless we agree otherwise.
You may be charged bank fees.
We may withhold the refund until we have received the goods.
Returning the goods
You must return the goods to us within 14 days of your withdrawal. You are responsible for the return shipping costs.
Loss of value of the goods
If the goods lose value due to improper use, you are liable for this loss of value.
No right of withdrawal for certain goods
The right of withdrawal does not apply to goods that have been custom-made for you or tailored to your specifications: This applies to all machine heads.
Legal Disclosure Requirements
Schaller GmbH’s legal disclosure requirements in “plain language.” This information is provided for informational purposes; the legal disclosure requirements are legally binding.1.) Our email address is:
mail@schaller.info
2.) You can attempt to resolve a dispute here:
Universalschlichtungsstelle des Bundes (Federal Universal Arbitration Board)
Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein
Tel: +49 7851 795 79-40
Fax: +49 7851 795 79-41
Email: mail@universalschlichtungsstelle.de
Web: www.universalschlichtungsstelle.de
As of: May 12, 2026